Have you ever called tech support and talked with someone who doesn't know you and has no idea what your problem is about? If so, you understand the value of having a direct communication link with someone who knows about your business and is keenly interested in your specific web site, someone who has first-hand experience in setting up your online presense, someone who you have personally talked with during the design phase.
We are small and focused, just like you are.
We are not a large company, but are part of a large online community. Therefore, we have an unlimited number of resources, while still being able to listen to you. Personally.